Shipping Policy

At Magic Vaporizers Australia, we understand that reliable delivery is an important part of a positive online shopping experience. Our shipping policy explains how orders are processed, dispatched and delivered, as well as what you can expect once your order has been placed.

All orders and deliveries are subject to product availability, delivery conditions and applicable Australian laws and regulations.

Order Processing

Once an eligible order has been successfully placed and payment has been confirmed, we begin processing it for dispatch. Orders are generally prepared during our normal business days, excluding weekends and Australian public holidays.

Processing times can vary depending on the product, order volume, payment verification and any applicable regulatory requirements. If additional information is required before an order can be processed, we may contact you using the details provided during checkout.

Orders cannot be dispatched until all applicable requirements have been satisfied.

Shipping Across Australia

Where delivery is legally permitted, Magic Vaporizers Australia aims to provide delivery services to customers throughout Australia. Available delivery locations and methods may depend on the product being ordered, the destination and applicable laws or carrier restrictions.

Certain products may be subject to additional restrictions, and we may be unable to ship particular products to certain locations. If an order cannot legally be delivered to the nominated destination, we will contact the customer and take the appropriate action.

Australian vaping laws are subject to specific federal, state and territory requirements. Vaping goods can only be supplied through legally permitted channels, and non-pharmacy retailers are not permitted to supply vapes to consumers in Australia.

Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier and the time at which an order is processed.

Delivery estimates are provided as a guide rather than a guaranteed delivery date. Delays can occasionally occur because of courier disruptions, severe weather, public holidays, high shipping volumes, incorrect delivery information or circumstances outside our reasonable control.

If tracking information is available for your order, it will be provided once the shipment has been processed by the relevant carrier.

Shipping Charges

Shipping charges, where applicable, are calculated according to the delivery destination, selected shipping service, order size and other relevant factors. Any applicable shipping fee will be displayed during the checkout process before an order is completed.

Shipping charges may vary depending on the delivery service available for your location.

Order Tracking

Where a trackable delivery service is used, customers will receive tracking information once the order has been handed to the relevant delivery provider.

Tracking information may take some time to become active after the parcel has been collected or scanned by the carrier. Once tracking has been provided, customers can use the carrier’s tracking system to monitor the progress of their delivery.

Magic Vaporizers Australia cannot control carrier tracking updates or guarantee the accuracy of estimated delivery dates provided by a third-party courier.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order. This includes the correct name, street address, suburb, state, postcode and any other information required by the delivery provider.

If an order is returned because incorrect or incomplete information was provided, additional delivery charges may apply where permitted. We may contact the customer to confirm the correct delivery details before arranging another delivery.

Delayed Deliveries

While we work to ensure orders are processed promptly, delivery times can sometimes be affected by circumstances outside our control.

These may include courier delays, transportation disruptions, severe weather, natural disasters, public holidays, high-volume periods, incorrect addresses, regional delivery restrictions and regulatory or border-related issues.

If your order appears to be delayed, please check the tracking information first. If the tracking information has not changed for an extended period, contact us and we will assist where possible.

Lost or Missing Parcels

If tracking indicates that a parcel has been delivered but you cannot locate it, please check around the delivery address and with other household members or building management where applicable.

You should also contact the delivery provider using the tracking information supplied.

If you are unable to resolve the issue with the carrier, contact Magic Vaporizers Australia so we can investigate the matter with the relevant delivery provider where appropriate.

Damaged Parcels

If your parcel arrives visibly damaged, please inspect the contents as soon as possible.

If a product appears to have been damaged during delivery, contact Magic Vaporizers Australia promptly and provide your order details together with photographs of the packaging and affected product where requested.

We will assess the issue and determine the appropriate response in accordance with our Returns Policy and applicable Australian Consumer Law.

Delivery Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate an address change where the order has not yet been dispatched. However, once an order has been handed to the delivery provider, we may not be able to change the delivery address.

Customers are responsible for ensuring that their delivery information is correct before completing an order.

Authority to Leave

Where the selected delivery service provides an authority-to-leave option, customers should consider whether this is appropriate for their delivery address.

If you authorise a courier to leave a parcel unattended, responsibility for the parcel after delivery may be affected by the terms of the delivery service and applicable law.

For valuable or sensitive orders, customers should consider selecting an appropriate delivery option where available.

Shipping Restrictions and Legal Requirements

Magic Vaporizers Australia complies with applicable Australian laws governing the supply, transportation and delivery of products offered through the website.

Vaping products are subject to a national regulatory framework as well as state and territory requirements. The TGA states that vaping goods, including devices, accessories and vaping substances, are subject to specific restrictions and that non-pharmacy retailers cannot supply vapes to consumers.

For this reason, we may restrict, refuse or cancel an order where fulfilment or delivery would not be lawful.

Customers are responsible for complying with any laws that apply to products they purchase, possess or use.

International Shipping

Unless expressly stated otherwise on the website, Magic Vaporizers Australia does not guarantee international delivery.

Australian vaping products are subject to strict import and export requirements, and overseas laws may differ significantly from Australian requirements. The TGA also states that vapes cannot be purchased from overseas retailers or websites for personal use under Australia’s current vaping framework.

Where international shipping is offered for a legally permissible product, the customer is responsible for complying with the laws and import requirements of the destination country.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or replace any rights you may have under the Australian Consumer Law (ACL).

Australian consumer guarantees provide rights that businesses cannot remove through their terms, policies or shipping conditions. Where a product or delivery issue gives rise to a remedy under applicable consumer law, those rights will continue to apply.

Changes to This Shipping Policy

Magic Vaporizers Australia may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery providers, products or Australian laws and regulations.

Any updated version will be published on this page with a revised “Last Updated” date.

Contact Us

If you have questions about shipping, delivery, tracking or an order, please contact Magic Vaporizers Australia through the contact details provided on our website.

We will do our best to provide clear information and assist with delivery enquiries as efficiently as possible.